Policies & Procedures

Protect yourself while riding the rides by using your common sense and following all the ride rules as outlined by each ride operator. Share with others the responsibility for a safe and fun experience by doing the following:

Protect Yourself and Respect Others By:

• Meeting the required height and other specified restrictions for each ride.
• Staying seated and facing forward
• Keeping your hands and feet inside the car
• Securing all loose clothing and personal items, long hair, etc.
• Not eating or drinking in the queue lines or on the rides
• Following seating recommendations and policies
• Following the recommendations for your safety in regards to heart conditions, back or neck problems, pregnancy, etc. You should be in good health to ride safely.
• Not line jumping

Ride Closures
Rides may be subject to closure throughout the day for cleaning purposes or routine maintenance. Calaway Park will make every effort to re-open the ride as soon as our standards are met. Ride lineups may close early in order to process all Guests within the lineup, prior to park closure.

Devices
To ensure all safety rules are heard, headphones are not to be worn at any time in ride line-ups or while on any ride. Please ensure that devices are not in use and safely stored during the ride including cell phones, selfie sticks, headphones, earbuds, et cetera.

Water Damage
Due to the potential for water damage, guests enjoying the Timber Falls Log Ride, Bumper Boats, Riptide Racer or CP Spray n’ Play should leave cameras and other valuables in a locker or with non-riding members of your party.

Line Jumping
Out of respect for all of our guests, line jumping of any kind is not permitted; and is grounds for removal from the park without refund of admission. Line jumping includes cutting in front of guests already in line; leaving the line and trying to return; or holding spots for other guests not currently at the ride.

Preferred Seating
In order to keep ride lines moving efficiently, guests may not wait in line for preferred seating. If a guest is at the front of the line and does not want to take the next available seat, they may go to the back of the line and try their luck for the next ride.

Weather Conditions
Select rides and attractions may be shut down due to inclement weather such as, but not limited to, lightning, rain, hail, or high winds. Calaway Park will make every effort to re-open the rides as soon as it is safe to do so.

There are inherent risks in the participation in or on any amusement ride, device or attraction. Patrons of an amusement ride, device or attraction, by participation, accept the risks inherent in such participation of which the ordinary prudent person is or should be aware. Patrons have a duty to exercise good judgment and act in a responsible manner while using the amusement ride, device, or attraction and to obey all oral or written warnings, or both, prior to or during participation, or both.

Patrons have a duty to not participate in or on any amusement ride, device, or attraction when under the influence of drugs or alcohol.

Patrons have a duty to properly use all ride or device safety equipment provided.

Many of Calaway Park’s rides, attractions, shows and food locations are accessible to guests with special needs, including those in wheelchairs. Please call us at 403-240-3822 then press 0 to speak to Guest Services or email info@calawaypark.com for more information prior to your visit, or visit Guest Services upon your arrival to Calaway Park.

The Accessibility Guide is subject to change without notice. More information is available at Guest Services upon check in.

All rest rooms have facilities designed for access to guests in wheelchairs.

Many rides have rules, which will be communicated prior to the ride starting and must be followed in order for guests to be safe while riding. Guests who are not following these rules risk harm to themselves, and others and will be asked to leave the park. Season Pass holders risk losing their membership if they are not following the ride rules. For your safety, shoes must be worn at all times while at Calaway Park. If a ride or attraction requires a guest to remove their footwear, the footwear must remain with the guest and be secured through the duration of the ride. Guests are required to wear a shirt on any ride or attraction that employs a shoulder harness style restraint.

Rides incorporate safety systems designed by the manufacturer to accommodate people of average physical stature, health and body proportion. These safety systems may place restrictions on the ability of an individual to safely experience a ride. Extremely large or small people, people with casts, braces or prosthetic devices may not be safely accommodated by these systems. If in doubt of your ability to safely experience a ride, we urge you to consult with the ride operator or visit one of our Guest Service locations.

When planning your day at Calaway Park, we suggest you travel light. Calaway Park does not permit backpacks, purses, or any other loose articles on most rides. Items should be left in lockers or with a non-riding member of your party. Some items may be left on ride platforms, however Calaway Park is not responsible for items being lost or stolen. Calaway Park cannot accommodate loose articles including cell phones, cameras, stuffed animals, purses, backpacks, umbrellas, wallets, keys, personal entertainment devices, etc. Items must be safely secured on you, or left in a locker or with a non-riding member of your party. Glasses and hats must be secured while on rides, as Calaway Park cannot retrieve unsecured items lost on rides.

Shoes must be worn at all times while at Calaway Park, except for inside the CP Spray n’ Play attraction area. We recommend that everyone visiting Calaway Park wear a standard, closed toed, running / play shoe. For the safety of your child, a standard play shoe, which is secured at the ankle and does not contribute excessively to the child’s height, must be worn at all times unless otherwise directed by a ride operator. Platform shoes that increase the child’s height are not permitted. Calaway Park reserves the right to ask that shoes be removed to ensure that a child’s height is not enhanced or manipulated.